Refunds and problem orders

• The parcel is delayed or lost.
• The plant arrives damaged, rotting or dead.
• The plant is not as described or pictured.

Reply to the buyer and try to agree on a fix. Use the chat button on the order page, or go to Chats. You have 5 calendar days to resolve a complaint. If Inflos support contacts you about an order, reply within 3 calendar days.

Send Inflos support the photos you took before packing, the photo of the sealed box, the tracking number and the shipping receipt. This is why the packing guide asks you to take them.

Inflos support decides each case and issues a full or partial refund to the buyer. Refunded items show Refunded on the order page and don't count toward what you keep. While a case is open, the money for that order is frozen.