Seller Policy
The listing rules, fees, shipping deadlines and penalties that keep the marketplace safe.
Listing requirements
Mandatory fields
- Scientific and common name
- At least 1 photo of the actual plant (more are recommended)
- Transparent pricing and delivery fees
- Health status, in the description or told to buyers
- Country of origin, and a CITES permit if required
Prohibited content
- Stock or internet images
- Endangered species without permits
- Duplicate listings of the same plant
- External checkout or contact links
- Price fixing
Pricing and fees
Dynamic tariff, reviewed every Monday based on consecutive weekly sales.
The tariff is the fee Inflos charges on each successful transaction on the platform. It varies with the number of transactions you complete through the platform.
| Completed sales per week | Tariff rate |
|---|---|
| 0 – 4 | 10% |
| 5 – 9 | 8% |
| 10 – 14 | 6% |
| 15 or more | 5% |
| Other fees | Charge |
|---|---|
| Currency conversion | 0.8%, if your payout currency differs |
| Withdrawals | Free |
| Instant withdrawal, within 1 hour | 5% fee |
Bring your buyers
Buyers you bring to Inflos through your link or shop code are your buyers. On your plants in their first 10 plants with you, or for 12 months from their first payment, whichever ends first, the tariff is 0%. Their first order with at least S$50 of your plants gets a S$5 welcome voucher, deducted from your earnings on that order. A buyer belongs to the seller whose link or code was used at their first payment. If the order is fully refunded, the voucher is not charged to you. Details: Bring your buyers.
Shipping obligations
- Ship within 5 calendar days of payment.
- Upload a valid tracking number within 24 h of drop-off.
- If delivery will be delayed, notify the buyer within 24 h of learning about the issue.
- Plants must arrive alive and free of root rot or major pest infestation.
Trust and ban policy
| Offence | Action |
|---|---|
| Off-platform transactions | Account freeze for 7 days |
| Sick or pest-infested plants | Account freeze for 14 days |
| Intentional mislabelling, or fraudulent photos or descriptions | Mandatory refund and permanent ban |
| Counterfeit or prohibited species | Mandatory refund and permanent ban |
An account freeze means the seller cannot post new listings for the period shown.
Withdrawing earnings
- Earnings can be withdrawn 3 days after tracking shows the order was delivered, or once the buyer marks the order as completed.
- Payouts to a bank account take 3–5 business days.
Withholding of payouts
We may withhold all or part of a seller's withdrawal balance until any of the issues below are resolved.
Seller responsibilities include:
- Responding to administrative queries about existing or past orders within 3 calendar days.
- Providing accurate and timely shipping updates.
- Resolving buyer complaints, including non-delivery, item not as described, or damage, within 5 calendar days.
- Providing evidence of shipment when asked, including tracking numbers and shipping receipts.
- Cooperating with chargebacks, fraud investigations and policy reviews.
Escalation process:
- If a seller does not respond to an admin request within 3 calendar days, we send a reminder.
- If there is no resolution or cooperation within 7 calendar days, withdrawals may be held until the issue is resolved.
- If a dispute stays unresolved, we may offset potential losses or refunds against the seller's pending balance.
Once these obligations are met or the issue is resolved, withheld payouts are released on the next scheduled payout cycle.