Terms of Service

To use some features of the Services, you may need to create an account. You agree to give accurate, complete and up-to-date information when you register, and to keep it up to date. You are responsible for keeping your account credentials confidential.

You agree to use the Services only for lawful purposes and in line with these Terms. You may not use the Services for illegal or harmful activities, or to infringe the rights of others.

• Prohibited activities: you may not misuse the Services, interfere with our operations, or try to gain unauthorised access to our systems.
• Compliance: you must comply with all applicable laws and regulations, including import and export restrictions and consumer protection laws that apply to buying and selling plants.

Safety for buyers and sellers. Inflos chat helps protect buyers and sellers from fraud and scams. We can't monitor or secure conversations that happen outside Inflos, and they carry a much higher risk of scams.

Keep transactions on Inflos. You must not move conversations about a transaction off Inflos, including to email, phone, instant messaging or social media, unless Inflos allows it.

Enforcement. If we decide, at our discretion, that a user has moved or tried to move a conversation about a transaction off Inflos, we may suspend or close their account or take other action to keep the marketplace safe.

Your risk. Communicating outside Inflos breaks these Terms and exposes you to fraud. Buyers and sellers who do so are held responsible under this policy and may be banned from Inflos.

For sellers. Sellers must make sure listing descriptions are accurate and truthful, including the plant's lineage and true identity, to the best of their knowledge. Wrongful advertising results in a permanent ban from Inflos and a full refund of the sale. Sellers must also follow the Seller Policy.

For buyers. Buyers must give accurate shipping details and respond promptly to sellers' questions. If they don't, disputes may be decided in the seller's favour, case by case.

As a buyer or seller, you agree to give accurate information about your products or purchases. Misrepresenting products, fraud and breaching other users' trust are prohibited.

Shipping and delivery

• Mistakes in shipping, delivery or order details are to be resolved directly between the buyer and the seller.
• If the buyer doesn't mark an order as received, it is marked as received automatically 3 days after tracking shows it was delivered.
• If a plant arrives in a state that can't be saved, that order item is void and the buyer gets a full refund, unless a replacement has been shipped.

Damaged products

• Buyers must inspect their order on delivery and record a video of the unboxing. We need this video to verify claims that damage happened before delivery.
• Claims must be made within 48 hours of the delivery scan, as set out in Buyer Protection.

All content and materials in the Services, including text, images, graphics and software, are owned by or licensed to Inflos and are protected by intellectual property laws. You may not use, reproduce, distribute or create derivative works from our content without our express permission.

Sellers pay a fee on each completed sale, as set out in the Seller Policy. We may charge fees for other Services, and fees may change with notice. Payments are processed by third-party providers, and you are responsible for giving accurate payment information.

To the maximum extent permitted by law, Inflos and its affiliates, officers, directors, employees and agents are not liable for any indirect, incidental, special or consequential damages arising from your use of the Services, even if advised of the possibility of such damages.

Our total liability to you for all claims related to these Terms or the Services will not exceed the amount you paid to Inflos, if any, in the 18 months before the event giving rise to the claim.

We may suspend or end your access to the Services if you break these Terms, engage in prohibited activities, or if the law requires us to. When your access ends, your right to use the Services ends immediately.

We may revise these Terms from time to time. We will tell you about significant changes by updating the "Last updated" date at the top of this page or through other appropriate channels. If you keep using the Services after changes take effect, you accept the new Terms.

These Terms are governed by the laws of Singapore, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of Singapore to resolve any disputes.

If you have questions about these Terms, contact us:

• Email: [email protected]
• WhatsApp: +65 8970 5413