Privacy Policy

• Account details: your username, email address, phone number, country, profile photo and profile description.
• Addresses: delivery addresses you save, including the recipient's name and phone number.
• Seller details: for seller applications, your full name, contact details, business name, country and business description. For sellers, the delivery countries and fees you set.
• Listings and reviews: plant listings, photos, videos, collections and the reviews you write.
• Messages: chats and offers between buyers and sellers on Inflos.
• Orders and payments: what you bought or sold, order status and delivery tracking. Card and wallet details are collected and processed by our payment provider, Stripe. We don't store them.
• Usage data: pages you view, device and browser details, browser language, approximate location from your IP address, and referral codes.

We use cookies and similar technologies to:

• keep you signed in;
• remember your currency, country and language;
• keep your cart, recent searches and recently viewed plants on your device, including a cart you fill before you sign in;
• remember a referral code if you arrived through a referral link;
• measure how the site is used, with Google Analytics; and
• measure our advertising, with the Meta Pixel.

You can block or delete cookies in your browser settings. Some features, such as staying signed in, may not work without them.

• To run the marketplace: create and manage your account, process orders and payments, and give sellers the details they need to ship.
• To keep Inflos safe: prevent fraud, enforce our Terms of Service and Seller Policy, and handle disputes and Buyer Protection claims.
• To communicate with you: send order updates, account notices and reminders about items in your cart. Sellers who turn on Telegram alerts get order and message alerts there. We also email you about new plants, plants you saved and offers. You can turn these off at any time in Settings, or from the unsubscribe link in any of these emails.
• To improve Inflos: understand how the site is used and improve search and recommendations.

• Buyers and sellers: when you place an order, the seller receives your name, delivery address and phone number so they can ship it. Your username, listings and reviews are public.
• Service providers that help us run Inflos: Stripe (payments), Google Firebase and Google Cloud (sign-in, chat and hosting), Cloudflare (website delivery and security), Brevo (email), Telegram (seller alerts), and Google Analytics and Meta (measurement).
• Couriers: delivery details go to the courier the seller uses.
• Legal and safety: when the law requires it, or to prevent fraud and protect our users.
• Business transfers: if Inflos is merged, sold or reorganised, personal data may be transferred to the new owner under this policy.

Some of our service providers store or process data outside Singapore, for example in the United States. When personal data is transferred overseas, we take steps to make sure it is protected to a standard comparable to the PDPA.

We keep personal data only as long as we need it for the purposes in this policy, or as long as the law requires, for example transaction records for tax and accounting. When you delete your account, we keep only the data we need by law or for legitimate business purposes, such as resolving disputes.

We use reasonable security measures, such as encrypted connections and access controls, to protect your personal data. No system is completely secure, so keep your password private and tell us straight away if you think your account has been compromised.

• Access and correction: you can see and update most of your details in Profile and addresses, from the menu. To get a copy of the personal data we hold about you, or to correct something you can't change yourself, contact us.
• Withdrawing consent: you can withdraw consent for us to use your data, for example for marketing, at any time. Some services may stop working if we can no longer use the data they need.
• Deleting your account: go to Profile and addresses → Delete account. You can also ask us to do it for you.

We respond to access and correction requests within 30 days.

Inflos is not meant for children under 13, and we don't knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.

We may update this policy from time to time. We will tell you about significant changes by updating the "Last updated" date at the top of this page.

For questions about this policy, or to make a request about your personal data, contact our Data Protection Officer:

• Email: [email protected]
• WhatsApp: +65 8970 5413
• Post: Inflos, Blk 97 Jalan Dua, Singapore 390097