Manage your orders
What each order status means, how to confirm an order, and how to add tracking.
Find your orders
On your phone, open the menu at the top left. On the Seller platform card, press Open. On a computer, click your profile picture and choose Seller Platform.
Your orders are grouped into tabs: All, Needs action, In delivery and Completed. Orders you need to confirm or ship are under Needs action.
Press an order card to open the order.
What each status means
| Status | What it means | Your next step |
|---|---|---|
| Confirm order | The buyer has paid. | Check the plant is ready, then confirm the order. |
| Ship order | You have confirmed the order. | Pack and ship within 5 calendar days of payment, then add the courier and tracking number and press Mark as sent. |
| In delivery | The parcel is on its way. The buyer has the tracking number. | Wait for the buyer to receive it. |
| Completed | The buyer confirmed they received the plant. | Your earnings move to Available to withdraw. |
| Refunded | Inflos refunded the buyer. | See Refunds and problem orders. |
You can't mark an order Completed yourself. The buyer does it when they confirm they received the plant.
Confirm the order
Open the order and press Confirm item, or Confirm all 2 for an order with two items.
Each item has its own status. To confirm just one item, press its Confirm pill in the Items list.
Add tracking
After you drop off the parcel, open the order and press Add tracking.
- Under Courier, choose LNExpress, DHL, FedEx or Other. For Other, type the courier's name in Courier name.
- Enter the Tracking number from your courier receipt.
- Press Mark as sent.
You must confirm every item before you can mark the order as sent.
The buyer gets the tracking
When you press Mark as sent, the order moves to In delivery and we email the buyer the courier and tracking number. You don't need to send anything else.
If the email fails, the app tells you. Send the tracking number to the buyer in chat instead.
To fix a mistake, press Edit tracking, change the details, then press Save and email buyer.
If something delays the order
Message the buyer within 24 hours of learning about the delay. Use the chat button on the order page, or go to Chats. Tell them why, and give a new ship date.